SAP B1 Order Management Specialist

About MAKRINOS SOLUTIONS:

Makrinos is a staffing support company that provides comprehensive staffing solutions for a variety of roles, including back-office operations, SAP Order Management, and Program Management. Our objective is to offer reliable, efficient, and cost-effective staffing services tailored to meet the unique needs of each client. By leveraging our extensive network of skilled professionals, we ensure that our clients receive top-quality talent that enhances their operational efficiency and drives business success. Our commitment to excellence, customer satisfaction, and continuous improvement positions us as a trusted partner for organizations seeking to optimize their workforce and achieve their strategic goals.

We offers innovative and flexible workforce solutions to help your organization hire specialists with expertise in both mainstream and niche technologies, ensuring high-end skill fulfilment.

Overview: We are seeking an Order Management Specialist responsible for overseeing the order fulfilment process from receipt to delivery. This role ensures that customer orders are processed efficiently, accurately, and in a timely manner, while maintaining high levels of customer satisfaction

Responsibilities:

1. Order Processing: Manage customer orders from initiation to fulfilment, ensuring accuracy and timeliness.
2. System Management: Utilize SAP B1 modules (like SO, PO, Packing Slip GR, A/P, A/R Invoices) for order entry, tracking, and reporting.
3. Coordination: Work with stakeholders & teams to ensure smooth order processing and delivery.
4. Customer Communication: Serve as a primary point of contact for customers regarding order inquiries. Provide updates on order status, international shipping, and delivery.
5. Problem Resolution: Address and resolve any issues related to order discrepancies, delays, or cancellations. Work with logistics and supply chain teams to expedite solutions.
6. Data Analysis: Analyze order data to identify trends, forecast demand, and improve processes.
7. Compliance and Documentation: Ensure compliance with company policies and maintain accurate documentation for audits.
8. Cost Center Accounting (CCA): Allows organizations to monitor and control costs incurred by different vendors & buyers. Facilitates budgeting, planning, and variance analysis
9. Training and Support: Provide support and training to end-users on order management processes and SAP functionalities.

Required Skills:

• SAP Proficiency: Strong knowledge of SAP SD module and related functionalities.
• Analytical Skills: Ability to analyze data and derive actionable insights.
• Communication Skills: Effective communication with internal teams and customers.
• Problem-Solving: Ability to troubleshoot order issues and implement solutions.
• Attention to Detail: Ensure high accuracy in order entry and processing.
• Project Management: Experience in managing projects or process improvements can be a plus.

Qualifications:

• Education: A degree in Business, Engineering, Supply chain management, or a related field.
• Experience: Minimum of 5 years of experience in IT project management, specifically in SAP in order management or a similar role, preferably in an SAP environment.
• Strong attention to detail and organizational skills.
• Proficiency in order management systems and Microsoft Office Suite.
• Excellent communication and problem-solving abilities.

Skills:

• Customer-focused with strong interpersonal skills.
• Ability to work independently and manage time effectively in a remote environment.
• Adaptability to changing priorities and a fast-paced work environment.
• Analytical mindset with a focus on process improvement.

Working Conditions:

• Remote Work Environment: This position is fully remote, allowing you to work from the comfort of your home or any suitable location.
• Flexible Hours: Enjoy flexibility in your working hours to accommodate personal commitments while meeting job responsibilities.
• Home Office Setup: Employees are encouraged to maintain a dedicated workspace to enhance productivity and minimize distractions.
• Technology Requirements: A reliable internet connection and a functional computer or laptop are necessary for daily tasks. Company-provided software and tools will be accessible remotely.
• Team Collaboration: Regular virtual meetings and check-ins will ensure effective communication and team collaboration.

Benefits:

• Competitive Salary: Enjoy a salary commensurate with experience, with opportunities for performance-based bonuses.
• Paid Time Off: Generous paid time off policy, including vacation days, sick leave, and paid holidays.
• Professional Development: Opportunities for training and professional development to enhance your skills and advance your career.
• Work-Life Balance: Emphasis on maintaining a healthy work-life balance, with support for personal well-being initiatives.
• Employee Recognition: Programs to recognize and reward outstanding performance and contributions to the team.

Career Path:

• Positions may progress to roles like SAP Functional Consultant, Order Management Supervisor, or Supply Chain Manager, depending on the organization and individual career goals.

If you’re considering a career in SAP Order Management, gaining hands-on experience with SAP and understanding supply chain processes will be beneficial.